Returns & Exchanges
At 11.11 / eleven eleven, we value the craftsmanship of our handmade garments and offer a 14-day return window for items in their original, unworn condition. Please ensure all tags remain attached and the fabric is handled with care to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original organic cotton packaging and include the printed return authorization slip inside the box.
Ship the Item
Affix the prepaid shipping label provided via email and drop off the package at any authorized courier location within 48 hours.
Quality Inspection & Refund
Once our artisans inspect the garment for quality assurance, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing