Frequently Asked Questions
Everything you need to know about shopping with 11.11/eleven eleven.
What is the 11.11/eleven eleven design philosophy?
Our brand focuses on ethical production, utilizing hand-spun Khadi fabrics and natural dyes to create timeless, sustainable fashion that respects both the artisan and the environment.
How long does shipping take for international orders?
International orders typically arrive within 7-12 business days via express courier. Please note that customs processing in your destination country may occasionally extend this timeframe.
What is your return policy?
We accept returns on unworn items with original tags attached within 14 days of delivery. Due to the artisanal nature of our products, we offer store credit or exchanges for returned goods.
How should I care for naturally dyed garments?
To preserve the integrity of natural pigments, we recommend hand washing in cold water with a pH-neutral detergent and drying in the shade. Avoid direct sunlight to prevent premature fading.
Do you offer custom sizing or tailoring?
Currently, we offer a range of standard sizes designed for a relaxed, versatile fit. Detailed size guides are available on each product page to help you find your perfect match.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.